Appointments are available between 10am and 4pm on Mondays to Fridays and Saturday.
HOW DO I RESERVE AN APARTMENT?
We’ve taken the stress out of reserving an apartment. Your application can be completed through our online portal system. The process takes a few minutes and is managed by our onsite leasing team.
We need to establish the following basic terms via a Subject to Contract agreement; rent, deposit, lease length, preferred move-in date and permitted residents. We’ll also require your identification and proof of address. If you are a non-UK resident, you will also be expected to provide your ‘Right to Rent’ documentation, for example your passport, a valid resident permit or visa.
We will require you to pay a holding deposit to reserve an apartment home, which is calculated as x1 weeks’ rent.
DO I NEED TO BRING ANYTHING TO THE VIEWING?
Please ensure you have your identification available to share during the viewing. Documents must be obtained and checked for all residents wishing to live in an apartment.
If a tenant is not present at viewing or a virtual viewing is arranged, then we ask for a copy of the document to be sent to us via email to the leasing team, documents will need to be verified in person upon arrival for move-in.
HOW LONG IS THE BOOKING PROCESS?
The reference check process is mainly dependent on how swiftly you are able to complete the online application form. However, the process usually takes around 3-7 business days.
TENANT REFERENCING CHECKS
Once you’ve paid the holding commitment, we will start the referencing checks, which are carried out by Lettings Hub.
These checks take around 3 to 7 working days to complete and Move will require some supporting documentation in order to complete the checks.
DEPOSIT AND PAYMENTS
Once all tenants have passed referencing checks, we will be in touch to confirm the next steps in reviewing and signing your Tenancy Agreement. You will then be asked to pay your deposit and your first rental payment. If your tenancy starts midway through the month, your first rental payment will also cover the remainder of that month; future rent payments will be due on the 1st of each month thereafter.
WHAT IS THE MINIMUM AND MAXIMUM LENGTH OF CONTRACT?
We offer flexible lease terms from 12 months. Prior to the end of your tenancy, your Property Manager will be in touch to discuss available renewal options with you should you wish to continue living with us.
DO YOU ACCEPT GUARANTORS?
To rent an apartment with us, you will need to pass affordability checks. The joint household income must be at least 2.5 times the rent. Should a household not pass the affordability criteria, we do accept guarantors; however, they too will be subject to referencing.
HOW MUCH IS THE DEPOSIT?
A deposit of £1100-£2300 is required for our 1-bedroom, 2- and 3-bedroom apartments. Your deposit is payable prior to the start of your tenancy. Deposits are held and protected in the TDS scheme. The deposit covers any damages to the apartment or furnishings that may occur during your tenancy.
HOW DO I GET MY DEPOSIT BACK?
Your deposit is protected by TDS, and refundable at the end of your tenancy. We process the return of your deposit within ten days after agreeing with you on charges applied to damages, if any, excluding normal wear and tear.
DO YOU OFFER A DEPOSIT ALTERNATIVE?
We have teamed up with Reposit, who offers a simple, safe, and affordable alternative to tenancy deposits. Instead of paying a deposit at the start of your tenancy, simply pay Reposit a one-off, non-refundable membership charge of £200 per household. As Reposit isn’t an insurance product, tenants simply agree to pay for any valid claims or damages at the end of the tenancy. If you wish to take advantage of this option, please visit www.reposit.co.uk or talk to your property manager for more information.
WHAT METHOD OF PAYMENTS CAN I USE?
Your holding commitment, deposit and first rental payment can be paid via bank transfer into the account information with which we provide you at the time of application. Monthly rental payments can only be paid by Standing Order.
WHEN IS RENT DUE?
Rent is due on the 1st of each month by Standing Order, if rent in advance has been agreed then your rent will be due in line with the payment schedule set out in your tenancy agreement.
WILL MY RENT INCREASE DURING MY TENANCY?
Your rent will not increase within the initial term of your tenancy. Prior to the end of your tenancy, your Property Manager will contact you to discuss a renewal. The rates will be discussed at this time.
WHAT IS THE MOVE-IN PROCESS?
Once the application process is complete, reference checks passed, your tenancy agreement is signed, and funds received, we will then arrange with you a convenient time to meet with you on the day of your move-in to handover keys, complete a home induction, and help you settle into your new home.
WHAT IS THE NOTICE PERIOD FOR MOVING OUT?
Should you wish to vacate the property at the end of your tenancy, we require two months’ written notice. If you wish to move out before the end of your tenancy, please contact a member of the team, who will discuss the early termination process with you. Please be aware that an early termination cannot be guaranteed.
DO I HAVE TO PAY FOR A CLEANER WHEN MOVING OUT?
We aim for the highest standard of service and quality of the product; therefore, we ask that our residents maintain their homes in good condition and leave the property in the same condition it was at the start of the tenancy to avoid cleaning fees at move-out. Should you have any queries, require any assistance or recommendations of local cleaners, our team will be happy to help.
WHO IS MY PROPERTY MANAGER?
The difference in our service comes from having a dedicated property management team, whose goal is to deliver an exceptional customer service experience to our residents. Carmel, your General Manager, and her team will be with you from the start of your letting journey and throughout your tenancy.
IS THERE HELP 24/7?
While living in one of our apartments, you will benefit from services onsite to respond to any maintenance issues within the block. Your maintenance and management team are also on hand to respond to any emergency such as flooding, power outages, or fire. More information on what is considered an emergency, and who to contact out of hours when the front desk is not manned, can be found in your resident handbook provided on the day of move-in.
IS THERE PARKING?
There are several secure underground car parking spaces available to rent. To rent a parking space, please speak to your property manager.
When using parking, please properly adhere to all signage located in the car park and do not attempt to park in a space allocated to another resident. Any disregard for these rules puts the car owner at risk of a fine.
DO YOU ACCEPT PETS?
Our apartments are pet friendly, but there are a few restrictions on the type, size and breed. As a general guide, small pets are ok, but medium and large ones might not be. You pay a little more rent for every pet you own, to cover the cost of cleaning and general wear and tear.